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Privacy Policy



Personal information

Red One Ltd is a Data Controller as we determine the purpose for how we collect and use your personal data. Red One Ltd exercises full control of processing your personal information in a safe, secure manner.

Red One Ltd will use your personal data to administer and deliver your training and assessment. It may be shared as appropriate with your employer, with Devon and Somerset Fire and Rescue Service who deliver and manage the accreditation of some of our courses, and with the relevant awarding body. Any health or disability information you provide will be used to ensure the safety of you, other delegates and staff, or to make reasonable adjustments. We will normally retain training records for between three to six years depending upon the requirements of the awarding body.

Red One Ltd reserve the right to change this Privacy Policy at any time without notice, any changes will be effective immediately upon the posting of the revised Privacy Policy.


What data we collect

We may collect the following information:

  • name, date of birth, address, telephone number, email
  • special category data regarding health and medical information where necessary to a physically demanding training course
  • other information relevant to your course documentation e.g. Contact number, next of kin details for emergency purposes, dietary needs, and any other requirements
  • previous and/or current qualifications


How we collect your data

  • directly from you by phone or hard copy booking form
  • electronically via the website
  • via your GP
  • via 3rd party booking agencies
  • via your employer


Why we need this data

We may require this information to understand your needs and provide you with a safe, professional service, and for the following reasons:

  • client data that is generated from each training course may consist of delegate attendance, performance, qualification results, training outcomes and feedback reports
  • we may use this information to improve our products, services and help us understand the public’s training needs
  • to contact you in relation to your training with Red One Ltd and DSFRS. For example, this may be for health and safety information prior to your training to enable our instructors to be prepared and create a safe training environment for you. This may be by telephone, email, or post
  • to enable us to fulfil our statutory requirements
  • your information may be provided to public bodies such as the Police, NHS, HSE and other possible non-statutory organisations when required


Lawful processing of personal data

The key grounds for lawful processing of personal data by Red One Ltd is performance of a contract to be able to provide you with the training or service booked.  For fire and safety skills training, there is also a legal obligation in ensuring such skills are maintained amongst firefighters and others.


People we may share your data with

Lawful and minimal data will be shared with awarding bodies such as Skills for Justice, City & GuildsRescue 3 Europe and Maritime Coast Guard Agency for accreditation purposes. Your information may be stored with these awarding bodies for the length of your qualification.  Should you require contact details for the above awarding bodies contact us via telephone (01392 444773), email or writing. Post: Compliance Officer, Red One Ltd, Westpoint, Clyst St Mary, Exeter, Devon, EX5 1DJ.  Email: info@red1ltd.com.

We may be required to share your data with your employer, NHS and other external agencies but, we will only do this where the law allows, or you have provided us with your consent.

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.


Links to Third party websites

Our website may contain links to third party booking agencies and other websites of interest. However, once you have used these links to leave our website, we cannot be responsible for the protection and privacy of any information you provide whilst visiting such sites.  These other sites are not governed by this privacy statement, please exercise caution and read the privacy statement applicable to the website in question.


We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. This means we have implemented new procedures and policies within Red One Ltd to effectively train all our employees in data protection regulations and to uphold a strong, systematic approach to securing your personal data.


How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage our website.


Controlling your personal information and your rights

The Data Protection Act 2018 and GDPR gives you the right to know what information is held about you and;


  • makes our data protection laws fit for the digital age in which an ever-increasing amount of data is being processed
  • empowers people to take control of their data
  • supports UK businesses and organisations through the change
  • ensure that the UK is prepared for the future after we have left the EU


You have the right to ask us to:-


  • supply you with a copy of the personal data we hold on you
  • rectify any errors to the data we hold on you
  • request that we delete any data we hold on you that the law does not require us to keep within its retention period.
  • request that we stop processing your data


If you would like to know more about your rights as an individual and further information please click on this link, this will take you to the ICO website. You may request details of personal information that we hold about you under the Data Protection Act 2018. You may exercise your rights at any time by contacting our Compliance Officer at Red One Ltd.


Compliance Officer
Red One Ltd
Clyst St Mary
Email: info@red1ltd.com


If you would like further assistance, advice or are dissatisfied with the information you have received regarding any of the above, you can contact the Information Commissioner’s Office at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Tel: 01625 545700.


Updated 21st August 2020